How to build your relationship with your customers

How to capture, nurture and convert your leads

Small businesses are no longer just focusing only on acquiring new potential customers. They spend their time and resources on nurturing their customers to strengthen their relationships.

Marketing for small business can be categorized into product marketing and customer marketing.

Product marketing involves attracting your customers to your product and gives your customers the awareness about your product or service. This can be achieved by content marketing, social media marketing etc. Product marketing generally is the kind that drops leads into the top of your sales funnel.

Customers marketing on the other hand is building relationship after your lead has become your business lead. This kind of marketing includes educating your prospects and training your customers on how to use your product to make their lives better.

Your small business therefore must focus on the 2 marketing strategies and to achieve the above, marketing automation is a must.

Marketing automation helps your small business achieve its set goals and objectives. It provides a way to nurture leads across your entire selling process.  

Use marketing automation in your small business in the following ways to attract and build customers relationship.

Use marketing automation to establish and nurture relationships with your customers by tracking their engagement with content that you provide to them.

New Customer

Use marketing automation to help your new customers have the best experience ever.

Welcoming them nicely makes them feels like they have entered into a partnership with your small business.

Therefore, provide Tutorials and educational content to make them feel welcomed and to keep them interested.

Customer experience.

Use marketing automation to expand the use of your product using newsletters etc. This makes your customers stay happy and fell more successful with your small business.

Learn more here….

Download the eBook: The 7 Fundamentals of Being Found Online

 

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